Holiday season arrives with joy as presents brighten faces and cheer hearts. But as the celebrations die out, bringing back unwanted or ill-fitting items seems daunting. Most big-box stores have abandoned free returns in favor of imposing fees that make it more expensive. This transformation is due to the necessity of coping with skyrocketing logistics costs during peak periods. Knowing what’s going on makes you a wiser shopper and keeps the holiday cheer alive.
Merchants deal with a virtually 20% increase in holiday-related returns, according to the National Retail Federation (NRF). In 2022, post-holiday returns accounted for $816 billion in lost sales on the U.S. retail economy. It can take up to $27 to process a $100 online return, or 39% of the product’s cost. These statistics compel merchants to charge for mail returns in order to alleviate financial pressure. Consumers now have to plan ahead to avoid surprise deductions from their refunds.
This guide also includes the return policies of 14 big retailers, with information on fees and terms. We’re giving you tips on how to avoid unnecessary charges and shop with confidence. We want to make your post-holiday returns as easy as possible. By being in the know, you can move through this new world without worries. Let’s take a look at how to keep your holiday budget stress-free and intact.
- Review Policies Upfront: Review return policies prior to purchase to prevent unexpected charges.
- Select In-Store Returns: Free returns in store are standard for most stores, costing less.
- Join Memberships: Many exempt members from fees, with bonuses included.
- Be Mindful While Shopping: Read reviews and check sizes to reduce return requirements.
1. Abercrombie & Fitch: A $7 Mail-In Return Fee
Abercrombie & Fitch costs a $7 mail-in return fee, which is taken out of your refund. It covers the increasing expense of handling online orders in an expanding e-commerce environment. With more consumers shopping online, returns present logistical issues for the company. The fee helps deter impulse buying, particularly during the holiday season. Being aware of this policy saves you from surprise expenses when returning gifts.
- Know the Cost: The $7 charge is applicable to all mail-back returns, so factor it in.
- In-Store Option: Return items in a store for free, usually with quicker processing.
- Use Sizing Tools: Review Abercrombie’s size charts to cut down on return possibilities.
- Plan Purchases: Account for possible fees when holiday shopping.
This $7 fee offsets expenses like shipping, inspecting, and restocking returned items. It’s a reminder to review your order before finalizing, especially for holiday gifts. The fee may seem small, but it adds up with multiple returns. Shoppers can save by being more selective with online purchases. Abercrombie’s policy pushes for smarter shopping habits to reduce returns.
To avoid the $7 fee, return items in-store at an Abercrombie location. This no-fee method is time-efficient and more likely faster than mailing. In-store returns also allow you to check out new trends or bargains. Making your shopping plans with this fee considered saves you. Remain proactive to maintain your holiday budget on track.
2. American Eagle Outfitters: $5 Fee for Non-Qualifying Returns
American Eagle Outfitters levies a $5 fee on mail-in returns that don’t qualify as free returns. The NRF adds return rates increased to 17% during the previous year compared to 8% in 2019, overburdening retailers. The fee assists American Eagle in covering the cost of processing a high return volume. It’s a reminder to shop mindfully, particularly for holiday gift returns. Awareness of the policy averts surprises during return.
- Check Eligibility: Find out whether your return is eligible for a fee waiver before sending.
- In-Store Returns: Return items at a store to skip the $5 fee altogether.
- Shop Smart: Utilize size guides and reviews to reduce return requirements.
- Plan for Fees: Factor in possible costs in holiday shopping budgets.
The $5 fee reflects the retailer’s need to balance convenience with logistics expenses. It encourages shoppers to double-check sizes or gift choices before buying. For a brand with a strong online presence, returns are a significant cost driver. This policy promotes more deliberate purchasing decisions. Shoppers benefit from knowing the rules upfront to avoid deductions.
Skip the $5 charge by returning in-store at American Eagle stores. It is free, rapid, and might result in new in-store finds. Review return requirements prior to purchasing to plan more effectively. Know in order to make the hassle-free, no-cost return process seamless. This method maintains your holiday shopping simple and inexpensive.
3. Dillard’s: A Steep $9.95 Return Fee
Dillard’s charges a $9.95 return fee when consumers mail in their returns, a premium fee among retailers. The fee addresses the high return processing logistics involved with taking back merchandise at a department store. Equally splitting online and offline sales, Dillard’s has high return costs. The fee deters shoppers from being loose with holiday purchases online. It’s a warning sign to think through holiday buying carefully.
- Budget for Fees: The $9.95 fee can cut into refunds, particularly on lower-priced items.
- In-Store Returns: Free returns in-store at Dillard’s.
- Research Products: Check product information to decrease return chances.
- Act Promptly: Return within the policy timeframe to prevent problems.
The $9.95 charge assists Dillard’s in recouping costs associated with shipping and restocking. It encourages consumers to make in-store purchases or returns to conserve cash. For less expensive products, this charge can deeply take from your refund. Paying attention to this policy assists you in shopping more intelligently. It’s merely about preventing surprise blows to your holiday spending budget.
Return items in person at a Dillard’s location to avoid the $9.95 charge. This approach is free and enables instantaneous refund processing. In-store returns also provide an opportunity to shop new items. Being aware of this policy in advance guarantees a hassle-free experience. Plan ahead to make your holiday returns smooth and cost-efficient.
4. DSW: $8.50 Non-Loyalty Member Fee
DSW charges a mail-in return fee of $8.50 for non-Gold or Elite loyalty members. The policy incentivizes membership in their loyalty program, which waives the fee. Shoe returns need to be inspected very carefully, increasing cost of processing. The fee incentivizes shoppers to be cautious when making online purchases. It’s a tactful approach to weigh costs against customer loyalty.
- Join Loyalty: DSW’s loyalty program waives the $8.50 fee and includes benefits.
- Free in-store returns are available at DSW.
- Use DSW’s tools to check sizing and minimize return possibilities.
- Plan your return and do it within the window for a hassle-free process.
The $8.50 fee reflects the high costs of handling returned shoes, which need thorough checks. It encourages shoppers to join the loyalty program or visit stores. For frequent buyers, membership offers savings beyond just free returns. This policy promotes smarter shopping habits. Staying informed helps you avoid unexpected charges.
Non-members can skip the $8.50 fee by returning items in-store or joining DSW’s program. In-store returns are free and convenient, often processed quickly. Membership also unlocks discounts and exclusive sales. Check DSW’s policy before buying to save money. This ensures a cost-effective and stress-free return experience.
5. H&M: $5.99 Fee, Waived for Loyalty Members
H&M applies a $5.99 charge for mail-back returns, but loyalty members are exempt. Being a fast-fashion store, H&M has to handle high return volumes because of frequent inventory turnover. This charge compensates for the expense of handling a large number of returns. It also promotes considerate buying during the holiday shopping rush. Being aware of this policy maintains your refunds in place.
- Loyalty Benefits: Sign up to H&M’s program to avoid the $5.99 charge and receive rewards.
- In-Store Returns: Return products in H&M stores for free.
- Shop Smartly: Carefully check sizing and styles to prevent returns.
- Act Promptly: Make returns within H&M’s return time frame.
The loyalty member fee waiver is a reward to frequent buyers and retention booster. It’s a shrewd approach to maintaining profitability while pleasing customers. For others, the $5.99 fee reminds them to shop smart. It’s a policy encouraging selective choosing of fashion items. Plan ahead to avoid surprise deductions from your refunds.
Opt out of the $5.99 charge by enrolling in H&M’s rewards program or returning in store. Both are free and add to your shopping experience. In-store returns are easy and allow you to browse new arrivals. See H&M’s policy prior to purchase to be informed. This makes your holiday returns hassle-free and affordable.
6. J.C. Penney: $8 Mail-In Return Fee
J.C. Penney has an $8 fee for mail-in returns, incentivizing customers to make free in-store returns. The policy saves on shipping and gets people to the stores. For a department store, online returns are an expensive headache. The charge encourages holiday purchases with a careful mindset. It’s a hint to review return policies before purchasing gifts.
- In-Store Savings: Return products in J.C. Penney stores to escape the $8 fee.
- Check Policies: Read return conditions prior to buying.
- Shop Smart: Utilize sizing guides to reduce return requirements.
- Plan Returns: Move within the time limit of returns for convenience.
The $8 charge assists J.C. Penney in covering increasing online return-processing costs. It gets customers into stores, where they may make additional purchases. The policy serves retailers’ interests to increase in-store traffic. Knowledge of the fee assists you in planning. It makes your holiday returns hurt less financially.
Mail back items to J.Crew in-store to avoid paying the $8 fee entirely. This is free, quick, and could result in new shopping. Knowing the policy ahead of time avoids surprise expenses. Budget your shopping to ensure returns remain trouble-free. This strategy keeps your holiday spirit and budget intact.
7. J.Crew: $7.50 Mail-In Return Fee
J.Crew imposes a $7.50 fee for mail-in returns, which represents the cost of processing online orders. Given its strong online presence, returns are a heavy cost for the company. The fee makes shoppers more careful when making purchases. It’s particularly pertinent at the peak holiday season. Having this policy in mind prevents you from having deductions on your refunds.
- In-Store Returns: J.Crew has free returns in its store locations.
- Use Sizing Tools: Use size charts to minimize return requirements.
- Budget for Fees: Include the $7.50 charge for mail-in returns.
- Plan Ahead: Understand the return policy to avoid surprises.
The $7.50 charge pays for services such as inspecting and restocking returned products. It’s an incentive to utilize sizing guides or test items in stores before purchasing. For holiday shoppers, the policy encourages thoughtful shopping. Knowledge of the fee avoids surprise charges. It invites wiser shopping to avoid expenses.
Skip the $7.50 charge by bringing items back to a J.Crew store for free. It is easy and usually quicker than sending. Returning in-store also allows you to check out new arrivals. Consult J.Crew’s policy prior to purchase to save cash. It makes return easy and budget-friendly.
8. Kohl’s: 15% Restocking Fee on Bulk Items
Bulk freight items, such as furniture or appliances, incur a 15% restocking fee at Kohl’s. This fee is an attempt to recoup costs associated with returning oversized merchandise. Regular in-store returns are free to promote trip making. The policy strikes a balance between retailer expense and customer ease. It reminds customers to shop wisely for large purchases.
- In-Store Returns: Free, unless bulk freight, at Kohl’s locations.
- Always check item type: Bulk freight items will have the 15% applied to the return.
- Research Purchases: Check information on large items to prevent returns.
- Plan Logistics: Return within Kohl’s timeframe for a hassle-free process.
The 15% charge addresses the special logistics of returning large items. It motivates consumers to double-check product information prior to purchasing large items. Kohl’s needs to simplify returns without overly limiting store access. This strategy encourages careful purchasing choices. Knowing it prevents expensive surprises.
Bring eligible items back in-store to escape the 15% restocking charge. The free option is convenient and fits Kohl’s goal of generating in-store traffic. In-store return is easy and convenient. Verify the policy prior to purchase of bulky merchandise. That way, your holiday shopping remains within budget.
9. REI Co-op: $5.99 Mail-In Return Fee
REI Co-op charges a $5.99 fee for mail-back returns, prompted by high-tech gear expense. There’s a good need for clean-up and inspection of outdoor gear, which raises costs. This fee promotes prudent buying of tech-heavy items. It’s applicable to holiday shoppers purchasing gifts such as camping gear. Understanding this policy ensures you can plan returns prudently.
- In-Store Returns: Free at REI stores for members or non-members.
- Review Gear: Compare product specifications in order to reduce return requirements.
- Join Membership: The co-op of REI has advantages over free returns.
- Act Quickly: Within the window of policy to make it convenient.
The $5.99 charge reimburses the company for processing outdoor gear and clothing. It is a prompt to check item details prior to purchasing costly equipment. REI weighs customer satisfaction and operational effectiveness. The policy is a catalyst for reflective holiday shopping. Awareness avoids surprise deductions from refunds.
Avoid the $5.99 fee by returning items in-store at REI locations. This option saves money and fosters a sense of community. Alternatively, join REI’s co-op for added perks. Check the policy before purchasing to save costs. This ensures a stress-free return experience.
10. T.J. Maxx / Marshalls: $11.99 Mail-In Fee
T.J. Maxx and Marshalls charge a hefty $11.99 postage fee for mail-in returns. The high fee is consistent with the low price points of discount retail, where returns are expensive. It incentivizes customers to bring items back to stores to conserve dollars. The policy is vital to holiday bargain hunters who are price-conscious. Being aware of it saves you from serious refund cuts.
- In-Store Returns: No charge at T.J. Maxx and Marshalls stores.
- Shop Smart: Check merchandise before purchase to prevent returns.
- Fees Budget: Factor in the $11.99 expense in case of mailing back.
- Check Policies: Be aware of return window and terms.
The $11.99 charge highlights the difficulty of dealing with returns in low-margin retail. It encourages consumers to make store trips, where fresh offers may pique their interest. The policy encourages thoughtful buying in order to prevent charges. Knowledge is helpful to budget more effectively for holiday shopping. It keeps your budget whole.
Bring products back in-store to avoid the $11.99 fee altogether. This no-fee choice maintains the value of your purchase and is hassle-free. In-store returns also provide an opportunity to discover new deals. Review the policy prior to purchasing to prevent sticker shock. This makes your holiday returns affordable and hassle-free.
11. Urban Outfitters: $5 Restocking Fee
Urban Outfitters imposes a $5 restocking fee on most mail-in returns. Returns are high in fast-fashion retail, increasing costs to process. It makes customers think carefully about hot-ticket purchases. It is particularly applicable during the holiday gift-giving period. Being aware of this policy prevents the surprise charge.
- In-Store Returns: Free at Urban Outfitters stores.
- Use Size Guides: Review sizing to decrease likelihood of return.
- Plan Purchases: Carefully shop to avoid the $5 fee.
- Act Promptly: Return within the time limit of our policy.
The $5 fee incorporates costs such as examining and restocking returned goods. It’s a reminder to check product information prior to ordering fashionable apparel. The policy encourages responsible purchasing to minimize returns. Awareness enables you to holiday shop intelligently. It avoids deductions that can offset your refund.
You can avoid $5 fee by returning through stores, free of charge and hassle-free. Getting your money back is fast, and allows you to try out new styles. It’s a smooth process if you check the policy upfront. Purchase thoughtfully in order to have a return-free holiday shopping season. This helps keep it affordable and stress-free.
12. Zara: $3.95 Fee, Waived for Loyalty Members
Zara’s mail-in returns come with a $3.95 fee, but loyalty members are excluded. As the leader in fast fashion, Zara manages large volumes of returns on online purchases. The fee offsets the cost of logistics while rewarding loyal shoppers. It’s an important factor when holiday gift shopping. Being aware of this policy prevents surprise fees.
- Join Loyalty: Zara’s program eliminates the $3.95 fee and includes benefits.
- In-Store Returns: Free at Zara for every shopper.
- Shop Thoughtfully: Employ sizing aids to reduce return requirements.
- Schedule Returns: Move within Zara’s return timeframe.
Free membership fee waiver maximizes loyalty and repeat shopping. It’s a wise approach to reconcile profitability with customer happiness. For everyone else, the $3.95 fee invites careful buying. This policy encourages careful picking of fashionable merchandise. Keeping apprised avoids unwelcome returns.
Avoid the $3.95 fee by joining Zara’s loyalty program or returning in-store. Both options are cost-free and enhance your shopping experience. In-store returns are quick and let you browse new collections. Check Zara’s policy before buying to save money. This ensures a smooth, budget-friendly return process.
13. Amazon: $1 Fee for UPS Store Returns
Amazon charges a $1 return fee at UPS stores if a Whole Foods, Amazon Fresh, or Kohl’s is nearer. This policy maximizes Amazon’s extensive logistics network by sending customers to preferred drop-off points. The charge is minor but prompts the utilization of partnered outlets. It’s applicable for heavy Amazon users during holiday seasons. Being aware of this lets you plan for cost-free returns.
- Check Locations: Use Whole Foods, Amazon Fresh, or Kohl’s for free returns.
- Plan Returns: Verify the closest drop-off to avoid the $1 fee.
- Shop Smart: Research products to reduce return needs.
- Act Promptly: Return within Amazon’s policy window.
The $1 fee simplifies return processing by directing customers to convenient drop-off locations. It’s a gentle encouragement to buy responsibly, particularly for gifts during holidays. Amazon’s approach strikes a balance between cost reduction and customer convenience. Knowledge of this policy avoids unnecessary small charges. It guarantees an effortless return process for time-strapped consumers.
Steer clear of the $1 charge by returning at Whole Foods, Amazon Fresh, or Kohl’s. These stores are more convenient and free of charge. Dropping off returns ahead of time saves cash and time. Coordinate your buying to reduce return requirements. This makes your holiday shopping affordable and stress-free.
14. Macy’s: $9.99 Charge for Non-Star Rewards Members
Macy’s has a $9.99 mail-in return fee for non-Star Rewards members. Free Star Rewards members have their mail-ins returned for free. The policy incentivizes joining the program with extra benefits. It’s a smart way to drive loyalty and control costs. Knowing this policy saves you from high fees.
- Join Star Rewards: Waives the $9.99 fee and provides benefits.
- In-Store Returns: Free in Macy’s stores for everyone.
- Shop Smart: Utilize sizing charts to prevent returns.
- Review Policies: Be familiar with the return period and policy.
The $9.99 charge is the result of the expensive processing of online returns for a department store. It compels customers to become Star Rewards members or return items in-store. The policy is a trade-off between retailer costs and consumer satisfaction. Being aware, you can better plan holiday shopping. It eliminates surprise deductions from your refunds.
Beat the $9.99 charge with Star Rewards or in-store return. Both are free and convenient for you. In-store returns are fast and allow you to discover new bargains. Review Macy’s policy prior to purchasing to save. This allows for a hassle-free holiday return.
Managing return fees doesn’t have to put pressure on your holiday budget. With smart strategies, you can prevent unnecessary costs and maintain stress-free shopping. Retailers experience a 17% return rate, from 8% in 2019, according to the NRF. Returns account for $816 billion in missed sales in 2022, motivating such fees. Planners save money and shop smarter.
- Check Policies Early: Read return policies before purchasing to be in the know.
- Join Loyalty Programs: H&M, DSW, and Macy’s don’t charge fees for members.
- In-Store Return: Most retailers accept free returns in-store.
- Buy Conscientiously: Pay a little more for knowledge, not likely to return.
Try on in-store to guarantee fit, as professional Trae Bodge recommends. Consumer Reports’ Samantha Gordon recommends carefully reviewing sale items. Disposing of unwanted gifts by selling them through websites such as Poshmark or regifting will save money. These methods will support environmental aims by lowering waste. Remain proactive to ensure holiday spirit and savings.
Returns create 9.5 billion pounds of landfill waste and 24 million metric tons of CO2 each year, says Optoro. Budgeting for $5-$10 fees makes smart financial planning. Reviewing policies and doing in-store returns saves money. Loyalty programs provide long-term savings. Doing these steps keeps the holiday season cost- and eco-friendly.
The Bigger Picture: Why Policies Are Changing
Retailers have increasing expenses, with the $100 return costing as much as $27 or 39% of its value. The 17% rate of returns in 2022, an increase from 8% in 2019, puts a strain on logistics. Returns generated $816 billion in missed sales, according to the NRF. The fees keep retailers profitable and viable. Consumers have to accept this new reality.
- Understand Costs: Fees mirror high processing and shipping costs.
- Support Sustainability: Reduced returns minimize landfill waste and emissions.
- Leverage Loyalty: Programs provide waiver of fees and additional value.
- Shop Mindfully: Reflective buying decreases return levels.
The transition from free returns aligns with sustainability objectives, eliminating 9.5 billion pounds of waste. In-store returns and loyalty programs offer convenience and value balance. Retailers incentivize reflective purchasing to handle logistics. Consumers gain through carefully planning purchases and returns. The practice saves money and promotes cleaner practices.
By keeping updated, you can easily stride into such changes. In-store return options avoid fees and feature new deals for you to consider. Join loyalty programs for savings and other benefits. Shop carefully so that returns and waste are kept minimal. In this way, your holiday season remains joyful and in your budget.
